A claims process so easy your dog could do it.
Ready to use your coverage?
Easy is the name of our game. Because your focus should be on the health of your pet — not paperwork.
Here’s what you’ll need to file through our PALSTM system:
Your protected pet’s general information
Companion Protect policy number
Veterinarian’s general information
Veterinarian’s invoice for covered services
Any related medical documentation
Need help with the process? Our licensed Animal Care advocates are here for you! Call 800-304-9930 for assistance.
Some Companion Protect claims require pre-approval prior to service.
Don’t worry. It’s a short list for non-emergency issues.
Veterinary specialty fees
Services over $2,500
Treatment for hip dysplasia
Tissue or organ transplants
Fantastic coverage for our 14-year-old sweet, little lady, Riley. They make filing claims super simple, coverage is great, and they treat us like members of the family. So glad we can rely on them to help us care for our baby.