A claims process so easy your dog could do it.

Ready to use your coverage?

Easy is the name of our game. Because your focus should be on the health of your pet — not paperwork.

Here’s what you’ll need to file through our PALSTM system:

  • Your protected pet’s general information

  • Companion Protect policy number

  • Veterinarian’s general information

  • Veterinarian’s invoice for covered services

  • Any related medical documentation

Need help with the process? Our licensed Animal Care advocates are here for you! Call 800-304-9930 for assistance.

File your claim

Request Pre-Approval

Some Companion Protect claims require pre-approval prior to service.

Don’t worry. It’s a short list for non-emergency issues.

  • Surgical procedures

  • Veterinary specialty fees

  • Overnight hospitalization

  • Services over $2,500

  • Treatment for hip dysplasia

  • Tissue or organ transplants

Request Pre-Approval

Fantastic coverage for our 14-year-old sweet, little lady, Riley. They make filing claims super simple, coverage is great, and they treat us like members of the family. So glad we can rely on them to help us care for our baby.

Torey O., Dog Mom to Riley

Check out your claims or make updates to your account.

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